Returns & Exchanges
At Lounge, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn garments with original tags attached. Our streamlined process ensures that finding your perfect fit is as comfortable as our fabrics.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are intact and the products are in their original, unwashed condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier drop-off location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing