Frequently Asked Questions
Everything you need to know about your Lounge experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.
How do I find my perfect size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable lounge fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
How should I care for my Lounge garments?
To maintain the quality of your items, we recommend a cold hand wash or a delicate machine cycle in a laundry bag. Always air dry and avoid tumble drying.